Southwest Promises Refunds As Airline Sees 'certain' Financial Impact

Southwest Promises Refunds As Airline Sees ‘certain’ Financial Impact

By Doina Chiacu and David Shepardson WASHINGTON (Reuters) -Southwest Airlines promised to reimburse passengers for expenses such as hotels and car rentals in addition to refunding tickets after it canceled thousands of flights due to a massive winter storm and said there would be a still-undetermined hit to its earnings. “There’ll certainly be an impact…

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Southwest Unions Say They Warned Company About Outdated Systems For Years

Southwest Unions Say They Warned Company About Outdated Systems For Years

WASHINGTON (Reuters) – Employee unions say they warned Southwest Airlines Co. management for years that its technological systems badly needed upgrades, as the low-cost carrier canceled thousands of flights during the busy holiday travel crunch. A massive winter storm that swept over the United States before the Christmas holiday weekend forced U.S. airlines to cancel…

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